Help Center
Answers to all your questions about kikra, right here
From deposits to withdrawals, support, responsible gaming, and cricket betting — you will find simple and clear answers to everything on your mind on this page.
To make the gaming experience on kikra easy and safe, we have compiled the most frequently asked questions from players in one place. Below you will find questions and answers divided into five sections — deposit and withdrawal methods, how to reach customer support, responsible gaming guidelines, and cricket betting information. If you cannot find the answer to your question, contact us via our 24/7 live chat or email.
Deposits
Depositing with bKash is very simple. Log in to your kikra account, go to the "Deposit" option, and select bKash. Send the bKash payment to the number provided and submit the transaction ID. The minimum deposit amount is ৳200, and in most cases the balance is added to your account within a few minutes.
kikra does not charge any deposit fee of its own. However, bKash, Nagad, or Rocket — any mobile wallet may have its own transaction charges, set by that service. It is a good idea to check your wallet's fee policy before making a deposit.
kikra currently supports three mobile wallets — bKash, Nagad, and Rocket. The minimum deposit amount for each method is ৳200. These are the most popular and reliable mobile financial services in Bangladesh, so transactions can be made easily from any device.
Deposits via Nagad are usually processed quickly. If the correct details and transaction ID are provided, the balance is added within a few minutes in most cases. If there is a delay, contact our support team right away on live chat — they will help you promptly.
The minimum deposit on kikra is ৳200 across all payment methods. This applies to all three — bKash, Nagad, and Rocket. Even if you want to start with a small budget, you can fund your account with this amount and enjoy the games.
How to Withdraw
Yes, withdrawal requests can be made on kikra seven days a week, 24 hours a day. The withdrawal process remains active at night and on holidays as well. Normal processing time is between 10 and 45 minutes, so there is a good chance of receiving your money quickly even if you request at night.
After the request is approved, the money usually reaches your bKash, Nagad, or Rocket wallet within 10 to 45 minutes. The minimum withdrawal amount is ৳800. The process is fastest when your account verification is complete and the correct wallet number has been provided.
Yes, but you must meet the wagering requirements to do so. The wagering requirement for kikra's welcome bonus is 15x and it applies only to the bonus amount. For example: if you receive a ৳1,000 bonus, you must place ৳15,000 in bets before you can withdraw the bonus winnings. Once the requirement is met, you can withdraw following the normal withdrawal rules.
Yes, for security purposes withdrawals can only be made to a mobile wallet registered in the player's own name. Withdrawals to a number registered in someone else's name are not accepted. This rule ensures account security and helps prevent fraud.
A "Pending" withdrawal means your request is being processed. It is normally completed within 10 to 45 minutes. If you have waited longer than that, contact us on live chat with the request reference number. The support team will check the status and update you promptly.
Customer Support
The kikra support team is available seven days a week, 24 hours a day. You can get help at any time of day — whether it is early morning or late at night. You can reach us via live chat or email at any time according to Bangladesh Standard Time (BST, UTC+6).
Having a few things prepared in advance makes it easier to get a quick resolution — your registered email or mobile number, the transaction reference number or date, and a brief description of the issue. This helps the support agent locate your account and resolve the problem faster.
Absolutely. The kikra support team provides assistance in both Bengali and English. With Bangladeshi players in mind, giving clear and easy-to-understand help in Bengali is our priority, so language will never be a barrier for you.
Support is available through two channels. First, live chat on the site — the fastest way to get immediate help. Second, email — [email protected] — use this for complex matters or when you need to send documents. Both channels are active 24/7.
Responsible Gaming
Yes, kikra provides responsible gaming tools that allow you to set your own daily, weekly, or monthly deposit limit. Once a limit is set, you will not be able to deposit beyond that amount, which helps you play within your budget. Visit the responsible gaming page for more details.
Yes, kikra is for people aged 21 and above only. Minors are strictly prohibited from opening an account or playing any games. Age is verified during registration, and in cases of doubt, documents may be requested to confirm identity. This rule is strictly enforced to protect minors.
kikra offers cooling-off and self-exclusion options. With cooling-off, you can temporarily pause gaming for a set number of days. With self-exclusion, you can keep your account closed for a longer period. To use these options, contact support or check your account settings.
If you are struggling with gaming, do not try to handle it alone — seek help. Gamblers Anonymous and various mental health organisations offer professional support on this matter. Talk to a family member or a trusted friend. You will find more information and resource links on kikra's responsible gaming page.
There are some warning signs — such as playing repeatedly to try to recover lost money, reducing time with family or at work to play, being unable to stop playing, or continuing to play even when short on money. If you notice these signs, take a break and seek help if needed. Gaming should always be for enjoyment, not stress.
BPL & International Matches
Yes, betting markets are available on kikra for BPL, IPL, T20 World Cup, and various other international cricket tournaments. You can take part in a range of markets across popular cricket events, including Bangladesh Tigers matches.
Yes, kikra has a live in-play betting feature that lets you place bets while a match is ongoing. You can make decisions based on the flow and situation of the game, which is especially popular among experienced bettors. Live market odds change quickly, so making timely decisions is important.
Match Winner, Toss Winner, Top Run Scorer, Over/Under Runs, and runs in a specific over — these are the markets most familiar to Bangladeshi players. For example, betting on the "Match Winner" or "Total Runs in the First 10 Overs" market in a Bangladesh vs India match is very popular.
Yes, you can bet on multiple matches through an accumulator or parlay bet. The odds of each event are combined, which increases the potential winnings. However, keep in mind that if any single selection is wrong, the entire bet is lost. So it carries more risk compared to a single bet.
Still have questions? We are ready to help
If the answers above did not resolve your question, speak directly with our support team. Assistance is available in Bengali and English.
Live Chat
Visit the site and start a live chat — get instant help 24/7.
Email Support
For complex matters, write to us: [email protected] — active 24/7.