kikra's Privacy Policy
Your personal information is the most important trust you place in us — this policy explains in detail how kikra collects, stores, and protects your data.
Introduction
This Privacy Policy ("Policy") provides a detailed description of how kikra collects, uses, stores, and discloses personal information of users of the kikra platform. kikra operates a safe and reliable online gaming platform for players in Bangladesh, and by visiting or using our website https://kikra.lat you agree to the terms of this Policy.
Protecting user privacy is an integral part of our responsibility. We believe that your personal information should only be collected when it is genuinely needed to provide a service, and that it should always be handled with transparency and accountability. This Policy may be updated periodically, so we recommend reviewing it from time to time.
Information We Collect
kikra collects two types of information from users — information you provide directly and information collected automatically. Each category is described in detail below:
2.1 — Personal Information Provided Directly
Information you provide when registering and using an account:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address and nationality
- National ID card or passport details (for identity verification)
- Payment-related information — bKash, Nagad, or Rocket number
- Messages or complaints you submit when contacting customer support
2.2 — Technical Information Collected Automatically
When you use our platform, the following information is collected automatically:
- IP address and device identifier (Device ID)
- Browser type, version, and language settings
- Operating system and device model information
- Session duration on the platform, pages visited, and usage patterns
- Data collected through cookies and similar tracking technologies
- Transaction history and betting records
2.3 — Financial Transaction Information
Your payment method details for deposits and withdrawals — bKash, Nagad, and Rocket — are processed in accordance with the required security standards. Full payment card or mobile PIN details are never stored on our servers under any circumstances.
Purpose of Information Use
kikra uses collected information only for defined, legitimate purposes. Selling or renting information to third parties is entirely against our policy.
- Account management: Creating, verifying, and keeping user accounts secure.
- Service delivery: Processing gaming services, deposits and withdrawals, and activating bonuses.
- Identity verification: Completing the KYC process to meet the 21+ age requirement and prevent fraud.
- Customer support: Providing 24/7 live chat and email assistance and resolving complaints.
- Security assurance: Protecting accounts, detecting fraud, and preventing unauthorized access.
- Marketing communications: Sending relevant offers and updates subject to your consent.
- Legal obligations: Complying with applicable laws and regulations.
- Platform improvement: Analyzing user experience to improve the quality of our services.
Information Sharing & Disclosure
kikra may share information with third parties in limited and specific circumstances. These circumstances are clearly described below:
4.1 — Service Provider Partners
We work with trusted third-party service providers to operate our platform — such as payment processors, game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others), cybersecurity firms, and IT service providers. Only the necessary information is shared with these partners, and they are bound by strict confidentiality agreements.
4.2 — Legal Obligations
If required by law, a court order, or a legitimate request from a competent authority, kikra may be obliged to provide certain information. In such cases we will provide only the minimum information necessary.
4.3 — Prohibited Cases
Information will never be shared for the following purposes:
- Selling information to third parties for commercial gain
- Providing information to unrelated advertisers
- Any unauthorized use without the user's explicit consent
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of the platform.
5.1 — Essential Cookies
These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, security verification, and saving your preferences. They cannot be disabled.
5.2 — Functional Cookies
These cookies remember your language preferences, page layout, and other customization settings so you do not have to reconfigure them each time you log in.
5.3 — Analytical Cookies
These cookies are used to analyze user behavior and improve the platform experience. This information is processed in fully anonymous form.
Data Security Measures
kikra uses industry-leading security technology to protect your information. Our platform is secured with SSL/TLS encryption technology, which encrypts all data exchanged over the internet.
6.1 — Technical Security
- SSL encryption: All data transmissions are secured with 256-bit SSL encryption.
- Firewall protection: Advanced firewall systems prevent unauthorized access.
- Data encryption: Stored sensitive information is kept in an encrypted state.
- Secure payment processing: Financial transactions are handled through secure channels.
- Access control: Only authorized personnel are granted access to the information they need.
6.2 — Administrative Security
- Regular privacy and data protection training is provided to staff.
- Access to information is controlled on a "need to know" basis.
- Security breach detection and response plans are in place.
Data Retention Period
kikra retains personal information only for as long as necessary. Retention periods are determined based on the type and purpose of the information:
- Active account information: Retained for the entire duration the account remains active.
- Closed account information: Retained for a defined period after account closure to meet legal obligations.
- Financial transaction records: Retained for the period required under applicable law.
- Marketing communication data: Deleted as soon as consent is withdrawn.
- Technical log data: Retained for a limited period for security analysis.
Once the required retention period ends, information is securely deleted or anonymized so that you can no longer be identified.
Your Rights
You have several important rights regarding your personal information. kikra respects these rights and supports their effective exercise.
8.1 — Right of Access
You may request at any time a description of what information we hold about you. We will respond to your request within a reasonable time.
8.2 — Right to Rectification
If the information we hold about you is inaccurate or incomplete, you may request that it be corrected. Many details can be updated directly from your account settings.
8.3 — Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information must be retained for a defined period due to legal obligations.
8.4 — Right to Restrict Processing
You may request that your information be used in a limited way for specific purposes. For example, you may withdraw consent for marketing communications.
8.5 — Right to Data Portability
You may request your information in a structured, commonly used format.
To exercise any of the above rights, please contact us:
Age Verification & Minor Protection
kikra provides services only to individuals aged 21 or older. We verify age at the time of account registration and through subsequent verification processes.
We do not knowingly collect personal information from anyone under 21. If we become aware that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed.
Third-Party Services
We use various third-party technologies and services to operate our platform. Each third-party provider has its own privacy policy and is governed independently by that policy.
Notable areas include:
- Payment processing: bKash, Nagad, and Rocket each follow their own security and privacy standards.
- Game providers: The data policies of Pragmatic Play, Evolution Gaming, Spribe, and other providers apply.
- Analytics services: Services used to monitor platform performance process data in accordance with our instructions.
We work only with trusted and established partners and maintain data protection agreements with them.
Policy Changes
kikra reserves the right to update this Privacy Policy as needed. If any significant changes are made to the Policy, we will notify you in the following ways:
- Displaying a prominent notice on the website
- Sending notifications to the registered email address
- Mentioning the "Last Updated" date at the top of the page
Continued use of our platform after changes have been made will be considered as your agreement to the updated policy. Therefore, it is recommended that you review this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our privacy and data protection team is ready to answer all your questions.
Ways to contact us:
[email protected]
Instant support in Bengali and English is available 24/7 via live chat.
We try to respond to all privacy-related requests as quickly as possible. We are always committed to your privacy.
Enjoy kikra safely
Your information is protected, your gaming experience is secure — get started today.
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