kikra Terms & Conditions

These terms and conditions ("Terms") form a legal agreement between kikra and its users. By accessing the kikra website and its associated services ("Platform"), you are considered to have fully read, understood, and agreed to comply with these Terms.

kikra operates an online gaming platform for players in Bangladesh, offering a variety of entertainment options including live casino games, slots, cricket betting, and fishing games. This platform is entirely digital and operates on Bangladesh Standard Time (BST, UTC+6).

1.1 Scope of Applicability

These Terms apply to accessing the kikra platform, registration, deposits, withdrawals, receiving bonuses, and any kind of gaming or betting activity. These Terms govern all kikra products and services.

1.2 Language & Interpretation

The primary language of these Terms is Bengali. In the event of any dispute or misunderstanding, the Bengali version shall be considered authoritative. If any clause is found to be legally unenforceable, only that clause shall be considered void; the remaining terms shall remain fully in effect.

Creating an account on the kikra platform is completely free. The following conditions must be met to create a valid account:

• You must be at least 21 years of age.
• You must provide accurate and up-to-date personal information.
• Each individual may operate only one account.
• Account login credentials must be kept strictly confidential and must not be shared with any third party.
• The account is for personal use only and may not be used for commercial purposes.

2.1 Accuracy of Information

All information provided at the time of registration must be true, complete, and your own. Providing false information may result in permanent account closure and forfeiture of funds. kikra reserves the right to verify information at any time.

2.2 Account Security

Ensuring the security of your account is your own responsibility. Keep your password strong and change it regularly. If you believe someone is using your account without permission, contact us immediately at [email protected] or notify us via live chat.

The kikra platform is for users aged 21 and above only. Participation of minors in any gaming activity is strictly prohibited. kikra reserves the right to verify the age and identity of any user.

As part of the identity verification process (Know Your Customer – KYC), any one of the following valid documents may be requested:

• National Identity Card (NID)
• Passport
• Birth Registration Certificate (useful for confirming 18+ age)
• Driving License

kikra processes transactions exclusively through Bangladesh's own mobile financial services. There is no bank transfer option. Choose a payment method from the list below:

4.1 Deposit Terms

• The minimum deposit amount for each payment method is ৳200.
• Only payment accounts registered in your own name may be used for deposits.
• Deposits from third-party accounts are not accepted and such transactions may be forfeited.
• After each deposit, it generally takes a few minutes for funds to be added to the account.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳800.
• Withdrawals are generally completed within 10 to 45 minutes.
• KYC verification must be completed before a withdrawal request can be processed.
• Withdrawals may be restricted if the wagering requirements of an active bonus have not been met.
• In the case of unusual transactions, kikra may request additional verification.

kikra offers various types of bonuses and promotional offers. Each bonus has its own applicable terms. The general bonus policy is described below.

5.1 Welcome Bonus

New members can receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → Total balance ৳2,000
• Deposit ৳12,000 → ৳5,000 bonus → Total balance ৳17,000

5.2 Wagering Requirements

The welcome bonus must meet a 15x wagering requirement before it can be withdrawn. Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.

5.3 General Bonus Usage Rules

• The welcome bonus cannot be received more than once per account.
• Bonuses must be used within a specified period; otherwise they will expire and be cancelled.
• Attempting to take advantage of bonuses using multiple accounts will result in all accounts being closed.
• kikra reserves the right to modify or cancel any bonus offer at any time.

5.4 VIP Program

There are four VIP tiers at kikra. A weekly cashback benefit is provided at each tier:

• Bronze: Up to 0.2% weekly cashback
• Silver: Up to 0.5% weekly cashback
• Gold: Up to 0.8% weekly cashback
• Platinum: Up to 1.0% weekly cashback

Advancement to a VIP tier depends on gaming activity and loyalty. Cashback is automatically added to the account.

kikra is committed to ensuring a fair, transparent, and impartial gaming environment for all players. All games offered on the platform are supplied by third-party verified game providers.

6.1 Random Number Generator (RNG)

All electronic games used on the kikra platform employ verified Random Number Generator technology, making every outcome completely independent and unpredictable.

6.2 Game Providers

kikra works with world-class game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, and many more.

The activities listed below are strictly prohibited on the kikra platform. Violating these rules will result in permanent account closure and deposited funds may be forfeited:

• Creating or operating multiple accounts.
• Using a false identity or a third party's information.
• Bonus fraud or misuse of bonuses.
• Exploiting any technical error or software vulnerability.
• Playing games using automated bots or scripts.
• Using the platform for money laundering or financing terrorist activities.
• Harassing or misconduct towards other players.
• Collecting or using any platform information for commercial purposes.

kikra reserves the right to temporarily suspend or permanently close any account without prior notice under any of the following circumstances:

• Violation of any clause of the Terms.
• If evidence of fraud or suspicious activity is found.
• If evidence of a minor using the account is found.
• Directions from law enforcement agencies.
• Accounts that have been inactive for an extended period.

8.1 Voluntary Account Closure

If you wish to close your own account, send an email to [email protected] or submit a request via live chat. Any pending withdrawals will be completed before the account is closed (provided all conditions are met).

kikra takes responsible gaming very seriously. Gaming is a form of entertainment and we are mindful that it should never become a cause of financial or personal hardship.

• kikra gives users the opportunity to set their own gaming limits.
• If you feel that gaming is having a negative impact on your life, contact support to voluntarily take a break or set limits.
• Only play with money that, if lost, would not have a significant impact on your life.
• If you notice signs of problematic gaming behaviour, seek help immediately.

kikra is committed to protecting the privacy of your personal information. We use your information only to provide platform services, complete KYC verification, and meet legal obligations.

Your information is never sold to third parties. All personal data is kept secure through SSL encryption.

For our complete privacy guidelines, please visit our Privacy Policy page.

If you have a complaint about any matter, please contact our support team first. We follow the steps below to resolve disputes:

• Step 1: Report the issue via live chat — our support team is available 24/7.
• Step 2: If unresolved, send a detailed email to [email protected].
• Step 3: Our management team will review the matter and communicate the final decision.

11.1 Limitation of Liability

kikra's liability for losses caused by technical errors, server outages, or issues arising from third-party technology will be limited. kikra is not responsible for events outside its direct control.

kikra reserves the right to change, amend, or update these terms and conditions at any time. After any change, the updated terms will be published on the platform and the "Last Updated" date will be revised.

For significant changes, a notification may be sent to your registered email. Continued use of the platform after any change will be considered acceptance of the new terms.